Mary Potter Hospice provides specialist palliative care services for people living in Wellington, Porirua and Kāpiti. We provide equitable, compassionate, patient and whānau- centred, free-of-charge hospice care for patients, families, whānau and carers in the places they call home, and at our Inpatient Unit in Newtown.
We are committed to honouring Te Tiriti o Waitangi through our work, ensuring equitable and culturally respectful care for all. By integrating Te Ao Māori values and practices, we strive to create an inclusive environment that upholds the mana and dignity of those we serve.
Mary Potter Hospice is a Pride Pledge Gold member. We welcome and encourage diversity and inclusion in our workforce and adhere to best practice equal employment opportunity principles in all aspects of our recruitment and our ways of working.
Job Description
About the role
We are seeking an experienced and motivated Operations Manager to join our Retail Team. Reporting to the Director Retail, this 2IC role will support safe, efficient, and high-performing operations across our stores, warehouse, logistics, and administration functions.
This is a varied leadership role combining strategic planning with hands-on operational management. You will work with Store Managers, Assistant Managers, volunteers, and support teams to strengthen retail performance and deliver a great experience for our donors, customers, and volunteers.
Key responsibilities include:
Deputising for the Director Retail as required.
Leading the retail administration, warehouse, and logistics teams.
Managing Health and Safety across the retail network, including compliance, reporting, investigations, and continuous improvement initiatives.
Supporting and developing Store Managers and Assistant Store Managers.
Monitoring retail financial performance, preparing budgets, and identifying opportunities to improve revenue while managing costs.
Driving operational improvements, implementing change initiatives, and developing retail policies and procedures.
Overseeing warehouse operations, stock flow, recycling, and donor logistics.
Managing fleet operations, delivery and collection bookings, and logistics systems.
Building and maintaining strong relationships with volunteers and community organisations.
Desired Skills and Experience
What we are looking for
Experienced Project Manager preferably with recognised PM qualification eg PRINCE2
Demonstrated successful experience in practical day to day retail management over multiple sites
Demonstrated problem identification and resolution skills, with the ability to think strategically and act operationally
Excellent interpersonal, relationship management, communication, facilitation, and presentation skills
Full current driver’s licence
What we offer:
A supportive workplace deeply connected to our values of mana, aroha, rangatiratanga, manaakitanga, and kaitiakitanga
A genuine commitment to equity, cultural responsiveness, and Te Tiriti o Waitangi
Strong professional development support
Award winning wellbeing programme including:
5 days of carers leave and bereavement leave
A wellbeing payment and an annual wellbeing day
Permanent fulltime position based in Newlands but moving to Ngauranga.
Join Us or Ready to apply
If you would like to be part of our amazing Retail team here at Mary Potter Hospice, supporting our community in an important time in their lives, we would love to talk with you further.
Press "Apply" to submit your application. We look forward to hearing from you!
For a copy of the position description, please email HR.recruitment@marypotter.org.nz
Applications close on 9 August 2026; however, we will be reviewing CVs as they come in and inviting successful candidates to interview before the close date.
For further information, contact:
Peter Sewell, phone: 021 240 7272, email: Peter.Sewell@marypotter.org.nz
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